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"Human Resources in the 21st Century", Marc Effron, Robert Gandossy, Marshall Goldsmith, 2003, John Wiley & Sons, New York, ISBN: 0471434213
Download Chapter 6:
Understanding Referent Groups and Diversity: A Key Challenge for Human Resource Leaders
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“…this book tackles HR’s need to evolve…” (Employee Benefits October 2003)
New and faster technology, redefined values, and shifting customer demands are changing the way businesses operate in the twenty-first century. Human resources and business leaders are faced with the challenge of redefining their strategies on leadership, talent, and diversity, while evaluating their operational effectiveness. This book presents the compelling contributions of thought leaders-such as David Ulrich, Rosabeth Moss Kanter, and Jeffrey Pfeffer-who offer a road map for what these leaders can expect. Renowned HR executives also provide their expert advice and prescriptions for the future. The nature of human resources will continue to evolve as the new century progresses-with this book, HR professionals can change with it.
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